Festival Outlet will supply the goods you have ordered subject to availability.
If any item is out of stock we will contact you with the anticipated despatch date and give you the option to agree to wait or to remove the item from your order.
We can also despatch goods that are in stock and send the outstanding balance at a later date.
If you choose the latter option you will incur an additional shipping charge in accordance with our schedule detailed below.
If we fail to deliver any product ordered we will refund any payment made for those items.
We will not be liable for any other losses or expenses, which you may suffer, as a result of our inability to supply or for the actions or failure of any third party to carry out their contractual obligations.
We undertake to deliver the goods within 7 working days (unless advised to the contrary) to any address in the UK at our standard delivery charges.
Delivery is normally undertaken by Royal Mail/Parcel Force or by an independent courier in all cases a signature will be required as proof of delivery. In the event that no one is available to receive the delivery a card will be left and the package/parcel returned to the depot for collection by the recipient.
Items will normally be posted using 2nd class Royal Mail delivery.
Items requiring next day delivery, outside of the RG postal area, must be placed by 3.00pm, Monday to Friday only. Dependent on stock availability orders will be posted using the Royal Mail special delivery next day by 1.30pm service. Cost on application.
All orders over £150 inc. vat will be delivered free of charge by 2nd class Royal Mail recorded delivery.
For heavy or bulky items, we may need to apply a surcharge and will contact you on receipt of your order if applicable.
We reserve the right to withold the order while any appropriate additional fees are agreed. You will have the right to cancel the order if you feel any additional charge is too expensive.
You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
Item will be returned to us if not collected from Royal Mail sorting office within 14 days.
A 25% restocking fee will apply.
For details of delivery charges and schedules to any location worldwide please contact us.
Deliveries overseas can normally be made within 12 working days.
Various types of delivery options are available and depending on the method of delivery requested, a surcharge will need to be added to your order.
During times of peak seasonal demand (for example festivals, Halloween, World Book Day and Christmas) there may be a slight delay in the dispatch of your order.
International Delivery: Import Duties:
It is very important to note a parcel may incur Import Duties if delivery is made outside of the EU Member States. It is not the responsibility of
Festival Outlet to pay such fees and any duties due to any country outside of the EU must be borne by the customer at arrival to their destination country. Should a customer not agree to this Duty upon arrival and reject the consignment, please be aware that although we will happily refund the cost of goods, we will not refund the cost of International shipment charges.
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If you have any questions about delivery please contact us.
For wholesale delivery please see our whole sale page.